Legal information
Refund and cancellation policy
Refund, cancellation and rescheduling terms for Link Cachecore analytics services.
Eligibility and request timeframe
Because our work is a tailored professional service, refund eligibility depends on the agreed scope and work completed. Raise a refund concern within 14 days of the relevant invoice or milestone by emailing hello@link-cachecore.digital with the project name, invoice, reason and supporting details.
Full and partial refunds
A full refund may apply to fees paid for a service we cancel before work starts. A partial refund may apply where a prepaid phase is cancelled and a clearly separable portion has not begun. We deduct the value of completed analysis, workshops, configuration, documentation and committed third-party costs. Work already delivered and accepted is non-refundable.
Deposits, cancellation and rescheduling
A proposal may require a deposit to reserve capacity. Unless the signed agreement says otherwise, a deposit is refundable only before we begin discovery or commit project resources. Ask to reschedule at least two business days before a workshop. Late cancellation, repeated rescheduling or a no-show may be charged for the reserved time.
Access delays and purchased resources
Client delays in providing data, system access, decisions or attendees do not automatically qualify for a refund. We will first try to revise the schedule. Approved software licences, specialist data access or other resources purchased specifically for the engagement are non-refundable once committed, unless the supplier refunds us.
Process, timing and method
We review requests against the signed scope, delivery record and costs incurred. Approved refunds are normally initiated within 10 business days and returned using the original payment method where possible; bank or provider processing may take additional time. Exceptions required by Malaysian law remain unaffected. The signed service agreement takes priority if it sets different project-specific terms.
Contact Link Cachecore
Questions can be sent to hello@link-cachecore.digital, by telephone at +60 35631-9775, or by post to 2 17 Jln PJS 11/28B, Taman Bandar Sunway, 46150 Petaling Jaya, Selangor, Malaysia.